Blossom d.o.o. (Blossom Trip) is committed to protect your privacy. As a tour operator and distributor of travel services, we attach particular importance to protecting the personal information that you share with us and we strive to maintain your trust in this regard.
When you travel with Blossom Trip, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used, for example, to process your booking, to provide you our best possible customer experience and to keep you safe and secure. We are also required sometimes to share some of your information with government border control and airport authorities for reasons of security.
What is considered personal information?
Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, your contact details, information relating to your travel itinerary (e.g. your booking reference number) or information on how you use our website and mobile app or how you interact with us.
This information may be collected from you during any interactions you have with us, for example when you visit our website, make a booking, call us or send us an email, answer a survey, enter a contest or a draw or subscribe to a loyalty program organized by Blossom Trip or on behalf Blossom Trip. It may also come from one of our suppliers who provides services to you on our behalf or from one of our suppliers or partners, for example when you book via a travel agency.
We may collect and process the following categories of personal information:
Your name, date of birth, gender, nationality and passport number. If your minor children are included in the booking, we will collect their identification information.
Your telephone number, physical address and email address. If you book via a travel agency, the agency may choose not to share your contact information with us.
During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations and payment details.
When you travel with us we collect and process information in relation to your travel such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements and any additional assistance or preferences.
When you communicate with us via email, online or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. When you contact us by telephone, for instance by calling our reservation department or our customer relations department, we may record your telephone calls for training purposes or to prevent fraud. We also collect your questions or complaints.
We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions, lost luggage and customer feedback.
Use of our websites
When you navigate on one of our websites or subscribe to our newsletter, we may collect your IP address, browser type, operating systems, referring website, preferred language, web-browsing behavior, universally unique identifier (“UUID”) and app use.
We may also receive your location data.
We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Sensitive personal information
When providing services to you, we may collect personal information that is considered sensitive as it could reveal your racial or ethnic origin, physical or mental health, religious beliefs or criminal convictions or offences.
Should you request special medical assistance during a flight, this may reveal information about your health (e.g. need for a wheelchair or oxygen). In addition, your religious beliefs may be revealed when you request special meals or advise us of other dietary requirements. Likewise, your travel document details may contain information that may reveal your racial or ethnic origin.
When providing sensitive personal information, explicit consent to the processing of this information must be given. This sensitive personal information will be used strictly to allow us to provide any special services requested and to fully perform our obligations.
Third Party bookings
We use your personal information for the following purposes:
To provide you with our services
We may use your personal information to process and manage your booking and to fulfill your travel arrangements and purchases. For example:
In case of non-provision, objection or restriction to processing or erasure of any information necessary to provide you with our services, or in the event you wish to restrict or withdraw consent previously given to us for the collection and use of your sensitive personal information, we may not be able to provide certain or all of our services to you. In such circumstances, cancellation fees may apply.
To communicate with you and keep you informed
We may need to contact you by email and/or by telephone for administrative or operational reasons, for example to send you confirmation of your bookings and your payments, to inform you about your travel itinerary, to notify you when check-in is available or to advise you of disruption and changes to your flights.
We will also use your contact information for commercial prospecting and to send you marketing communications, if you agreed to receive such communications.
Your opinion is very important to us, so we may seek your feedback via email, social media or surveys.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.
To personalise and improve your customer experience
We may use the communications you exchange with us and information about how you use our websites to improve our products and services and to ensure that you receive advertising and communications from us that are relevant to you.
To improve your shopping experience on our websites
We may use personal information about your use of our websites through cookies and other technologies to:
For example, your personal information related to a booking will be retained to fulfill the specific travel arrangements you have made. Afterwards, we will keep the information for a period of time which enables us to handle or respond to any complaints, queries, concerns or legal procedures relating to the booking.
We will actively review the information we hold and either delete it securely when there is no longer a legal, business or customer need for it to be retained.
We use industry standard SSL (Secure Sockets Layer) encryption for the transmission of personal information on our websites, for example when you pay by credit card online. SSL allows a secure connection between your internet browser and our internet server, using a private (or secret) key to encrypt the information.
Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior.
How to contact us
Address: Blossom d.o.o. Safvet-bega Bašagića 38a, 71000 Sarajevo
We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.
Updating of this Policy
This Policy is subject to amendment in particular to account for the rapid evolution of the rules pertaining to protection of personal information and privacy. This version was last updated on 21. December 2020. Any new version will automatically come into effect as soon as it is published by Blossom Trip. Therefore, please visit Blossom Trip’s websites regularly for any modifications.